1.0 Terms and Conditions

When finalizing your travel arrangements with PESACHISRAEL.COM and completing/submitting a Booking Form, PESACHISRAEL.COM requires each client (“Client” or “you”) to agree to the following binding terms and conditions (the “Agreement”). Please read this Agreement carefully. THIS AGREEMENT CREATES A BINDING CONTRACTUAL RELATIONSHIP BETWEEN PESACHISRAEL.COM AND YOU, THE CLIENT(S) IDENTIFIED ON THE Booking Form. For purposes of this Agreement, each guest listed on a Booking Form shall be deemed a “Client”.

 

By signing your Booking Form, providing PESACHISRAEL.COM with credit card or billing information, by paying a deposit to PESACHISRAEL.COM for the offerings, services or travel arrangements (collectively, “Services”) referenced on your Booking Form or related collateral, or by otherwise being named as a ‘guest’ on a Booking Form, you are accepting and agreeing to be bound and abide by this Agreement. If you do not agree to this Agreement, you must not take any of the aforementioned affirmative steps. For the avoidance of doubt, any digital signature on a Booking Form or otherwise affirmatively accepting or agreeing to this Agreement shall constitute your acceptance of the provisions herein.

 

1.1 Limits on PESACHISRAEL.COMs Responsibilities

PESACHISRAEL.COM and its affiliates, owners, officers, agents, employees, contractors and subcontractors (hereafter, “PESACHISRAEL.COM”) purchase hotel accommodations, food/restaurant services, transportation and other services from various independent suppliers that are not subject to PESACHISRAEL.COM control. PESACHISRAEL.COM, nor any associate organization, agent, employee, contractor, or subcontractor shall be held liable for any act, default, injury (including death), loss, expense, damage, deviation, delay, curtailment, or inconvenience caused to or suffered by any person or their property, howsoever arising, which may occur or be incurred by any organization or person, even though such act, default, injury, loss, expense, damage, deviation, delay, curtailment or inconvenience may have been caused or contributed to (a) by the act, neglect or default of PESACHISRAEL.COM, owners, officers, agents, employees, contractors and subcontractors, or of any persons for whose acts it would otherwise be responsible, or (b) defects or failures of any hotel accommodation, aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers.

 

In addition, PESACHISRAEL.COM cannot be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, natural disasters, technical problems of any aircraft, vessel, automotive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion or any causes beyond the control of PESACHISRAEL.COM. In issuing tickets and coupons for transportation of the purchaser by any means and making arrangements for hotel or other accommodation, PESACHISRAEL.COM is neither acting as principal or co-vender for any of the suppliers providing or offering the means of transportation and accommodation. To the extent PESACHISRAEL.COM shall not be acting as an agent, as stated above, it shall be deemed to be acting as an agent of the purchasers in arranging or booking transportation and accommodations.

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1.2 Bookings & Payments

Deposits and all payments may be made by wire payment or credit card (Visa, MasterCard, American Express) on any trip offered by PESACHISRAEL.COM.  Unless agreed otherwise by PESACHISRAEL.COM, all guests shall pay the deposit and balance according to the schedule as set forth on the accompanying Booking Form.  If either the deposit or balance is not paid in a timely manner, PESACHISRAEL.COM may cancel your booking at any time in its sole discretion.

 

Once PESACHISRAEL.COM has accepted a deposit for a PESACHISRAEL.COM trip, the booking is guaranteed, except in case of “Force Majeure” events, including but not limited to fire, earthquake, natural disasters, labor dispute, act of a public enemy, public health crisis/pandemics, death, illness, or incapacity of a PESACHISRAEL.COM employee or independent contractor or any local, state, federal, national or international law, governmental order or regulation, any major events that adversely affect international travel patterns or events that endanger travelers, or any other event beyond PESACHISRAEL.COM control.

 

1.3 Travel Elements

Although each trip is different and unique, and you should refer to the itinerary that is specific for your trip, PESACHISRAEL.COM trips will generally include the following basic components: Hotels: Based on availability, PESACHISRAEL.COM offers the best available standard room, included in the cost of the trip. Single rooms must be reserved at a supplementary cost.  Right is reserved to substitute hotels for those named provided in a personal itinerary or on PESACHISRAEL.COM website when necessary. Specific bed types should be requested at the time of booking but cannot be guaranteed.

 

Costs that are not included are: Air transportation; airport taxes; passport and visa expenses; laundry, alcohol, and all items of a personal nature; expenses of guides, buses or cars for sightseeing not included in the itinerary; excess baggage charges; health, accident, baggage, and trip cancellation insurance; expenses incurred in recovering luggage lost by airlines, belongings left behind on a tour, and/or in shipping purchases or other goods home from abroad; gratuity to the hotel, cruise, train and restaurant staff as well as local guides and drivers for normal on-trip services or for any personal services when not specifically listed under tour inclusions; gratuity to the travel director; expenses due to the delay or interruptions of a trip for any reason, including but not limited to Force Majeure events, as defined below.

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1.4 Visa / Entry

You are responsible for obtaining any travel documents and/or verifying entry requirements to Israel.  Entry laws may differ with respect to each traveler’s citizenship. PESACHISRAEL.COM cannot obtain personal travel documents for customers or assume responsibilities for notice of countries’ current requirements. You are responsible for any expenses incurred as a result of the delays or itinerary changes related to your lack of appropriate travel documents. Additionally, PESACHISRAEL.COM is not liable or responsible for any Client being denied entry or exit to or from the travel destination based on lack of adequate documentation or required immunizations.

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1.5 Travel Documents

Travel documents may be subject to certain conditions and/or restrictions, including without limitation, being non-refundable, non-date changeable, non-transferable and subject to cancellation and/or change fees.  In addition, please review your travel documentation carefully and advise us immediately of any errors in names, dates and timings, as an incorrect name on a booking or travel document may result in the booking being canceled.  It is your responsibility to ensure that you have accurate travel documents prior to travel.  Refunds will not be issued for guests denied travel due to inability to present proper travel documents and/or by failing to arrive at the airport/cruise/train, etc. on time.

 

1.6 Rates & Changes

Rates are as set-out in the PesachIsrael.com rate sheets or as communicated via email in writing.  All rates, both for Israelis and Tourists are in New Israeli Shekels (NIS).  All credit cards and charges will be made in NIS.  Rates for Israelis include VAT, rates for Tourists exclude VAT as detailed in 1.7.

 

PESACHISRAEL.COM reserves the right to increase or decrease rates; and/or offer or discontinue discounts at any time without prior notice, or to withdraw any part or the entire trip and to make such changes as it deems necessary, and the resulting extra cost, if any, shall be paid by the guests.

 

There may be occasions where PESACHISRAEL.COM will need to alter or modify a Client’s trip components based on vendor operating days or changes in availability. In the event that Client desires to alter, modify, postpone, or reschedule a trip or its components, Client shall not be entitled to a refund unless agreed to by PESACHISRAEL.COM in its sole discretion. If you make any changes to a portion of your trip after you have departed, such changes will be completely at your own expense. Refunds are not available for services provided in the trip prices not utilized by you.

 

1.7 Tourists & VAT Exemption

Tourist rates, which exclude VAT, are only eligible for visiting tourists who must present at check-in at the hotel front desk, both a non-Israeli passport and a valid B2 90-day tourist visa.  (This is the small slip received at border control on aerial at Ben Gurion Airport).  Clients must save this visa slip and present it at check-in.  Failure to present either a non-Israeli passport and/or valid B2 90-day tourist visa, will result in Clients having to pay the 17% VAT as mandated by the law.

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1.8 Cancellation Policy

The cancellation policy applied to your PESACHISRAEL.COM trip shall conform with the terms on your Booking Form. PESACHISRAEL.COM is not responsible for additional expenses such as airline cancellation fees, visa fees, vaccinations, purchases of clothing or equipment, or other expenses that may occur as a result of any cancellation. Where we incur any liability for a travel service provider’s cancellation fees or charge for any booking which you cancel, you agree to indemnify us for that amount of the fees that we are required to pay.  In addition, if you seek a refund for a canceled booking for which payment has been made to a travel service provider, will only provide a refund to you once we have received the funds from that travel service provider.

 

PESACHISRAEL.COM does its best to operate all trips planned or listed, but operational circumstances and program aspects are outside of our control, and as such, we reserve the right to cancel a program for any reason. Should a program be canceled or inoperative we will inform you as soon as possible about the cancellation. Upon a cancellation for any reason, Client may be given a refund at the sole discretion of PESACHISRAEL.COM based on the circumstances. Note that if PESACHISRAEL.COM alters, modifies, postpones or reschedules Client’s trip or offers Client a travel credit or partial refund, such action does not constitute a “cancellation” of Client’s trip by PESACHISRAEL.COM.

 

1.9 Chargeback Policy

Client acknowledges that any payment dispute(s) which arises in connection with a trip should first be brought to the attention of PESACHISRAEL.COM prior to formally disputing a charge with Client’s credit card company. Any charges disputed with your credit card company, including in the event of cancelation or postponement of your trip due to Force Majeure events, will result in PESACHISRAEL.COM producing a copy of this signed Agreement to the credit card company notifying us of the chargeback of the payments in order to recover our fees.

 

2.0 Travel Insurance

PESACHISRAEL.COM does not purchase or arrange travel insurance on behalf of its clients. It is strongly recommended that you purchase a travel protection plan to protect your intended travel. Client understands and agrees that, should Client choose not to purchase travel insurance or should Client purchase inadequate coverage for his/her trip, the Client will be solely and fully responsible for any costs, losses, or damages incurred in connection with the Client’s trip, including those relating to tour cancellation or interruption, loss or theft of personal property, medical expenses, and more.

 

2.1 Marketing

Guests are aware that photography and videography may be taken in public places and PESACHISRAEL.COM retains full rights to use them for future promotional and marketing purposes without restriction.

 

2.2 Eligibility & Health

All guests are expected to be in good health prior to arrival.  In addition, immunization requirements vary from country to country. Please consult your personal physician and/or local public health board before making a booking. Required inoculations, if any, must be recorded by the traveler’s health practitioner on a valid vaccination certificate which the traveler must carry for proof of inoculation where required. By accepting this Agreement, you affirm that you have no medical conditions that would restrict you from participating in the trip. You also agree that if you experience any medical issues while on the trip, you will seek medical treatment immediately.

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2.3 Acknowledgement or Risk

You understand and acknowledge that your travel in connection with, and participation on the trip facilitated by PESACHISRAEL.COM, may involve risk and potential exposure to injury and possibly death. You also realize and acknowledge that risk and dangers may be caused by the negligence of the owners, directors, employees, contractors, subcontractors, officers, or agents of PESACHISRAEL.COM or the negligence or participation of other participants, contractors, and/or subcontractors to PESACHISRAEL.COM. You also recognize and acknowledge that risk and dangers may arise from foreseeable and unforeseeable causes, including weather and other acts of nature, and that the international location of any given trip may be a location where the political, health, cultural and geographical attributes present additional inherent risks greater than those present in Client’s daily life. Client further understands that third parties, including third-party service providers, cannot necessarily be controlled, and that Client’s safety, physical health or emotional wellbeing cannot be guaranteed while traveling and participating in related activities. You fully understand and acknowledge that the aforementioned Injuries and Damages are potential in nature and cannot be entirely eliminated.

 

In furtherance of the foregoing ACKNOWLEDGMENT OF THE RISK section, Client confirms that: (i) he/she is physically and mentally capable of participating in the activity, and is willingly and knowingly electing to participate in spite of the potential risk of Injuries and Damages, and (ii) he/she willingly and voluntarily assumes full responsibility for any Injuries or Damages suffered by him/her, whether caused in whole or in part by the negligence of the owners, directors, agents, officers, employees, contractors or subcontractors of PESACHISRAEL.COM.

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2.4 Release of Liability

In consideration of the Services provided by PESACHISRAEL.COM, you, for yourself and for your heirs, personal representatives or assigns, do hereby release, waive, discharge, hold harmless, and agree to indemnify PESACHISRAEL.COM, and its owners, officers, directors, agents, contractors, subcontractors and employees from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, loss of services, lost profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise out of or occur during your travel in connection with the scheduled vacation package and any activities conducted in conjunction therewith.  PESACHISRAEL.COM maximum liability, for any reason whatsoever, will be limited to the amount paid to PESACHISRAEL.COM for its Services (per your Booking Form). YOU SPECIFICALLY UNDERSTAND THAT YOU ARE RELEASING, DISCHARGING AND WAIVING ANY CLAIMS OR ACTIONS THAT YOU MAY HAVE PRESENTLY OR IN THE FUTURE FOR THE NEGLIGENT ACTS OR CONDUCT OF THE OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS OR SUBCONTRACTORS OF PESACHISRAEL.COM.

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2.5 Data Protection

To protect your personal data, we maintain appropriate technical and organizational measure.  All Services provided under this Agreement (including any ancillary services such as booking platform access, traveler tracking, etc.) shall be considered an instruction to process your personal data.

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2.6 Satisfaction

The obligation of Client to make payment to PESACHISRAEL.COM according to the terms of the Booking Form and this Agreement is not conditioned on Client’s satisfaction with the any Services rendered by PESACHISRAEL.COM. Client understands and expressly agrees that while delivery of the Services under this Agreement shall obligate Client to make payment, payment shall not be withheld, in whole or in part, due to Client’s subjective dissatisfaction.

 

2.7 Miscellaneous

PESACHISRAEL.COM expressly reserves the right to amend and update this Agreement at any time and in its sole discretion.  Each update and amendment to this Agreement shall be posted online, at which point the amended version of this Agreement shall become the valid and binding version then in effect. Client may not sell, assign, or transfer any of its rights or obligations hereunder, and any attempt to sell, assign, or transfer such rights or obligations without PESACHISRAEL.COM prior written approval will be null and void and constitute a material breach of this Agreement. All terms and conditions in this Agreement will be binding upon and inure to the benefit of the parties hereto and their respective permitted transferees, successors, and assigns. The invalidity or unenforceability of any part of this Agreement, or the invalidity of its application to a specific situation or circumstance, shall not affect the validity of the remainder of this Agreement, or its application to other situations or circumstances. Any provision of this Agreement held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable. Any failure by either party at any time, or from time to time, to enforce or to require the strict keeping and performance of any of the terms or conditions of this Agreement shall not constitute a waiver of any such terms or conditions and shall not affect or impair such terms and conditions in /any way or the right of such party at any time to avail itself of such remedies as it has for the breach or breaches of such terms and conditions.

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2.8 Jurisdiction / Authority

Clients agree that any dispute or claim relating to any Service shall be settled by The Gra Beis Din, Beit Shemesh (https://www.kehillashagra.org/contact-us/beis-din/).

 

Last updated 2nd September 2024